The fog has lifted in the debate over whether or not teams need cloud-based systems. Are you looking to Improve communication and collaboration with InstantInfo UCaaS solution systems? To avoid being tied to a single location for communications, most companies have abandoned their various PBX phone systems and moved to cloud-based unified communications systems (UC). Essentially, enterprise communications and collaboration tools are ideal for today’s work environment, which is both distributed and hybrid.

It’s time to leave traditional desk phones behind, primarily if your company aims for a hybrid workplace paradigm. Aside from the fact that those phones may damage easily by substances like dust or water or damage from falls, UC has become a digital glue that brings people together where face-to-face collaboration is complex. If you don’t evolve, your entire business can falter and become uncompetitive in meeting employee and customer demands.

Hybrid Work: The New Kid On The Block

While distributed tasks are nothing new, building a mixed workforce presents unique technological complexities for IT. Today, teams rely on communication platforms rather than traditional face-to-face contact. Some employees visit the workplace regularly, while others stay away. Research from Google Workspace shows that more than 75% of workers expect hybrid and flexible working to be the norm in their workplace in the next three years. 

According to the 2020 IBM study, 54% of professionals prefer to work from home as their primary form of employment, while 75% would prefer to work remotely on occasion. So hybrid working is the new norm, except for service industries and companies that require a physical presence. It’s suitable for employees. It’s also ideal for the environment because it means fewer cars on the road.

IT Teams are under pressure to implement solutions that make it easier for employees to work and collaborate in this new space as hybrid work increases. Workers who gather in one place have been disadvantaged by outdated communication methods and proprietary software applications. As this becomes less common, it’s in teams’ best interest to abandon these solutions and adopt solutions that work everywhere, subject to your company’s needs.

It only makes sense that you provide the necessary tools for efficient internal and external communications, making it easy for employees and support teams to collaborate virtually anywhere. A cloud-based unified communications service is ideal in such situations. UCaaS (Unified Communications as a Service), or otherwise cloud-based UC, increases employee effectiveness and productivity by integrating text, voice, messaging, video conferencing, and other capabilities.

UC Now Offers More Than Just Telephone Systems

UCaaS technologies effortlessly connect disparate locations and provide mobile workers with features that traditional desk phones can not imagine, giving them connectivity that fits their nomadic or flexible work culture. The solutions from UC, which enterprises are deploying today, are better than simple VoIP phones. They offer messaging, calling, meetings, multi-browser mobile services, team collaboration, and document sharing, improving internal and external communications and employee productivity.

Moreover, UCaaS systems have greatly improved thanks to new AI capabilities ideal for events, conferences, and meetings. These sophisticated systems autonomously delegate tasks to participants based on dialog, reduce background noise, understand natural language to provide summaries and focus for meetings and detect background noise. This way, they enhance the meeting experience by providing solutions that bridge gaps and improve internal or external collaboration. 

Cloud-Based Communication And The Significant Shift

At the height of the COVID -19 epidemic, cloud-based communications proved valuable. Companies already using it seamlessly transitioned to remote work, while those that weren’t yet using it struggled to stay in touch and work effectively. Today, many employees no longer share their workspace with colleagues, and face-to-face meetings have become rarer.

At the same time, working in hybrid environments changes your interactions and collaboration with customers, colleagues, and suppliers. Physical proximity no longer matters; the UC tool has become the norm. A virtual workplace allows team members to communicate with their colleagues via audio, video, cloud interaction, and collaboration.

What’s more, the hybrid team is more productive in every way. Numerous studies have shown that interactions and collaboration improve user efficiency in the cloud. Organizations have seen productivity increases of 10% to 25% through interactions and collaboration in the cloud, resulting in faster project completion, more effective problem-solving, and more creativity.

Is a cloud-based UC and collaboration tool necessary for your team? Traditional ways of working are evolving and require new approaches and tools. Employees will increasingly rely on cloud-based technologies for collaboration and interaction to stay connected with colleagues, customers, and partners as they redefine the new workplace culture. Cloud computing is the way forward for new types of hybrid and distributed workgroups.

By Manali

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